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At PureGym, we're committed to providing a safe and welcoming place for everybody.

GYM CLEANLINESS AND HYGIENE

We have worked hard to develop and maintain the highest standards of cleanliness and hygiene in our gyms and are proud to have been rated 4.7/5 by our members. So that you can train with confidence, we invest in extensive cleaning, air ventilation systems, hand sanitising stations, and we provide plenty of self-cleaning stations for members to wipe down their kit.

A SAFE SPACE FOR EVERYBODY

'Everybody Welcome' is central to our community and our goal to create a safe and positive space for everyone. Our gyms are friendly, supportive, and judgment-free spaces where everybody can come in, work out and leave feeling good. Safety is at the cornerstone of positive experience in our gyms and we have strict policies in place to ensure all our members have the right to be and to feel safe, regardless of size, ability, age, ethnicity, religion, gender, sex, or sexual orientation.

If your experience falls short of this, we would like to know about it. Please contact our dedicated care team at [email protected]ym.com

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YOUR SAFETY AND SECURITY 

We continuously invest in maintaining our operations and systems to look out for you when you’re inside our gyms. All our gyms are equipped with CCTV, 24 hours a day, 365 days a year, and all activity inside of our gyms is recorded. Our teams have the ability to monitor and speak directly into a gym using the tannoy system.

Red emergency help points are located throughout our gyms with 2-way communication so that you can speak to someone in our CCTV team to ask for emergency assistance.

Plus, we have automated external defibrillators (AEDs) and first aid kits in all of our gyms for emergency assistance. Most gyms provide disability access, including doors, lifts, toilets, and changing facilities, and we run dedicated induction sessions to introduce all members to their new gym so they can use it safely and confidently. 

Please read our unstaffed hours document here if you plan to train at night or during unstaffed hours.

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We're here to help

For general enquiries, you can find helpful information from our Help Centre or for more information on our safety commitment, please contact [email protected]

HELP CENTRE