PureGym operates with a “three strikes” non-attendance rule, whereby three no-shows within a 28 day rolling period will result in an 8 day booking ban. Any future classes you have booked will also be cancelled. You must cancel your class at least 4 hours before it starts or this will be recorded as a no show.

If you need to cancel a class, you can do so in seconds via the Member's Area of our site or on our free App. Simply select 'cancel' on your booked class.

Members with extenuating circumstances impacting their ability to attend classes should contact Member Services.